Refund Policy

Eligibility

Your request must be made within 30 days of your purchase.
Please reach out to us by:
- Chatting with us via our online support system (bottom right of the website),
- Messaging us on the online marketplace (e.g., Etsy) where you purchased from, or
- Directly emailing us at [email protected] with your order number and a refund request.
Your item(s) must be unused and in the same condition that you received it.
Your item(s) must be in the original packaging (items with broken plastic wraps will not be accepted).
You must have a receipt or proof of purchase.

Please send your returns to the following address:

Storm Time Network Information Commercial
Philippines

📧 [email protected]
📱 09774282896

Partial Refunds (if applicable)

Only partial refunds are granted in certain situations, such as:

Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
Any item returned more than 30 days after delivery.

Refunds (if applicable)

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account statement.
Then contact your credit card company — it may take some time before your refund is officially posted.
Next, contact your bank — there is often some processing time before a refund is posted.

If you’ve done all this and still haven’t received your refund, feel free to contact us at [email protected].

Sale Items (if applicable)

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded or returned.

Exchanges (if applicable)

We only replace items if they are defective or damaged.
If you need to exchange it for the same item, email us at [email protected] with your order number and proof of damage.

Shipping

To return your product, please mail it to: